All confirmed orders placed online are shipped within 3-14 business days, depending on the type of product you purchase. Orders placed on the weekends or national (Hong Kong) holidays are processed on the next business day. As soon as your order has been shipped, we send you an e-mail with the shipping details for your package.
Below is an estimate of order processing lead times on different brand or product categories:
ALL ACUVUE(JOHNSON & JOHNSON) PRODUCTS: 14 Business Days
ALL ALCON(CIBA VISION) PRODUCTS: 10 Business Days
ALL OTHER BRANDS AS BELOW:
Daily Wear Contact Lens (Single Vision): 3-5 Business Days
Daily Wear Contact Lens (Astigmastism/Toric/Multifocal/Progressive): 7-14 Business Days
Daily Wear Colored Contact Lens: 7-10 Business Days
Bi-weekly and Monthly Contact Lens (Single Vision): 3-5 Business Days
Bi-weekly and Monthly Contact Lens (Astigmastism/Toric/Multifocal/Progressive): 7-14 Business DaysBi-weekly and Monthly Colored Contact Lens: 7-10 Business Days
We currently ship only locally to Hong Kong. Shipping is free of cost on all local orders regardless of shipping weight.
In the instance of undelivered or refused orders, due to incorrect address and/or absence etc., payment will be refunded in the original form of payment, less the applicable shipping costs we have incurred.
Occasionally, there can be an instance when a product is back-ordered and not available for immediate shipment. In such a situation, we will immediately inform you of the nature of delay and the estimated date of availability of the item(s). The communication with you will be done either by phone or by e-mail. We will send you the available items and keep the remaining order on a "back-order" status and ship them as soon as they become available. As a result, occasionally, you will receive multiple shipments for one order.
Your satisfaction is important to us. If you have any question regarding our shipping policy, please feel free to contact our Customer Service.