852eyes.com offers an express shipping service on all products, so you can be assured you will receive reliable, fast and a “no-hassle” shipping service on your purchase.
All confirmed orders placed online are shipped within 5-14 business days (Monday to Friday excluding public holidays), depending on the type of product you purchase. Orders placed on the Saturday, Sunday or national (Hong Kong) holidays are processed on the next business day. As soon as your order has been shipped, we send you an e-mail with the shipping details for your package.

Below is an estimate of order processing lead times on different brand or product categories:

Single Vision Contact Lenses: 5-7 Business Days

Astigmastism/Toric/Multifocal/Progressive Contact Lenses: 10-14 Business Days

Color Contact Lenses: 5-7 Business Days

We currently ship only locally to Hong Kong. Shipping is free on purchases over HK$600.  Orders under HK$600 will incur a flat shipping fee of HK$35.

In the instance of undelivered or refused orders, due to incorrect address and/or absence etc., payment will be refunded in the original form of payment, less the applicable shipping costs we have incurred.

Occasionally, there can be an instance when a product is back-ordered and not available for immediate shipment. In such a situation, we will immediately inform you of the nature of delay and the estimated date of availability of the item(s). The communication with you will be made via e-mail. We will send you the available items and keep the remaining order on a “back-order” status and ship them as soon as they become available. As a result, occasionally, you may receive multiple shipments for one order.

Your satisfaction is important to us. If you have any question regarding our shipping policy, please feel free to contact our Customer Service.

Back to Top